Description:  This article answers general questions relating to using InnovidXP.

Why is my platform slow to load?

If your platform is taking a long time to load and display pages, check the date range. If you have selected a wide date range (three months or more) and this is your first time requesting this date range, it may take a while to load the data.

Try reducing the date range selected in the date picker:

Screenshot 2023-09-25 at 14.49.56.png

If your issues persist, please contact

Is there a recommended web browser to use?

Innovid recommends the latest versions of:
  • Chrome
  • Safari
  • Firefox, or
  • Microsoft Edge

Why Innovid can't provide benchmarking and what you can do instead

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